Front cover image for Towards knowledge portals : from human issues to intelligent agents

Towards knowledge portals : from human issues to intelligent agents

Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content.
Print Book, English, 2004
Kluwer Academic, Dordrecht, 2004
xvi, 234 s. : illustrations.
9781402020537, 1402020538
186324428
Foreword. Preface. 1: Portals and Knowledge Work. 1.1. Knowledge Work. 1.2. Knowledge Portals. 1.3. Information Behaviour. 1.4. Conclusion. 2: The Knowledge Portal Framework. 2.1.Introduction. 2.2. Expertise. 2.3. Barriers to Knowledge Portal Adoption and Use. 2.4. Knowledge Portal Implementations. 2.5. The Knowledge Portal Framework. 2.6. Research Investigation. 2.7. Conclusion. 3: Users and Knowledge Portals. 3.1. Introduction. 3.2. Knowledge Portal Case Study Results. 3.3. Knowledge Portals and Communities of Practice. 3.4. Knowledge Portal Adoption and Use. 3.5. A Participatory Design Approach to Knowledge Portals. 3.6. Conclusion. 4: The Information Environment and Knowledge Portals. 4.1. Introduction. 4.2. Information Environments. 4.3. Knowledge Portal Case Study Results. 4.4. Towards Healthy Information Environments. 4.5. Conclusion. 5: Information Design and Knowledge Portals. 5.1. Introduction. 5.2. What is Information Design? 5.3. Knowledge Portal Case Study Results. 5.4. Leveraging Information Design. 5.5. Supporting Browse and Search. 5.6. Conclusion. 6: Intelligent Agents and Knowledge Portals. 6.1. Introduction. 6.2. Intelligent Agents. 6.3. The Semantic Web. 6.4. Agent Toolkits. 6.5. Applications of Agents in Knowledge Portals. 6.6. An Agent Architecture for Knowledge Portals. 6.7. Conclusion. 7: Knowledge Portals and Digital Workers. 7.1. Summary of Chapters. 7.2. Meta-Analysis. 7.3. Research Directions and Final Words. References. Name Index. Subject Index.