Emotional intelligence for project managers : the people skills you need to achieve outstanding results, second edition

CONTENTS Acknowledgments ix PART 1 An Introduction to Emotional Intelligence 1 1My Growth in Emotional Intelligence 3 A Dangerous Situation 3 Emotional Mastery for Project Managers 5 Project Management Is Competitive 6 The Rules for Project Managers Have Changed 7 What Is Emotional Intelligence? 8 Measuring Your Emotional Intelligence 9 The Good News About Emotional Intelligence 12 Applying Emotional Intelligence to Project Mangement 12 Emotional Intelligence Is Vital to Project Managers 18 2A Brief Primer on Emotional Intelligence 21 The Popularity of Emotional Intelligence 21 Some Useful Definitions 22 How to Improve Your Understanding of Emotional Intelligence Concepts 29 Learning About Emotional Intelligence Is Only the First Step 30 PART 2 Project Management Begins with Self-Management 33 3Self-Awareness 35 An Introduction to Self-Awareness 35 Emotional Self-Awareness 36 Accurate Self-Assessment 50 Self-Confidence 52 Techniques to Improve Your Self-Awareness 53 Personal Action Plan: Self-Awareness 60 4Self-Management 61 The Emotional Intelligence Model for Project Management 62 Self-Control 63 Prethinking or Foreshadowing 72 Techniques to Improve Our Self-Control 87 Personal Action Plan: Self-Management 93 PART 3 Building Project Stakeholder Relationships 95 5Social Awareness 97 An Introduction to Social Awareness 97 Empathy 100 Seeing Others Clearly 106 Organizational Awareness 112 Emotional Boundaries 117 Techniques for Improving Our Social Awareness 122 Personal Action Plan: Social Awareness 125 6Relationship Management 126 An Introduction to Relationship Management 126 Stakeholder Relationships 129 Developing Others 144 Telling the Truth 149 Additional Principles of Relationship Building 158 Techniques for Managing Relationships on Projects 167 Personal Action Plan: Relationship Management 172 PART 4 Using EQ to Lead Project Teams 173 7Project Team Leadership 175 An Introduction to Project Team Leadership 175 Communications 177 Methods of Project Communications 181 Conflict Management 185 Inspirational Leadership 191 Additional Considerations for Team Leaders 194 Techniques for Improving Project Team Leadership 199 Personal Action Plan: Project Team Leadership 202 8Creating a Positive Team Environment 203 What Makes a Great Project Team? 203 How PMs Set the Tone and Direction for the Project 205 The Team Within the Team 216 Techniques for Creating a Positive Team Environment 218 Personal Action Plan: Creating a Positive Team Environment 221 9 Leveraging Emotional Intelligence on Large and Complex Projects 222 Are You Ready to Lead Large and Complex Projects? 222 Characteristics of Large and Complex Projects 223 Concerns for Large-Scale Project Managers 224 Applying Different Leadership Styles 226 Applying Emotional Intelligence to Virtual Project Teams 233 Emotional Intelligence Techniques for Large and Complex Projects 238 Personal Action Plan: Leveraging Emotional Intelligence on Large and Complex Projects 241 10Success with Agile Projects 242 Agile Project Managers, Scrum Masters, Coaches, and Team Leaders 242 Servant Leadership Is an Alternative to Command and Control 248 Agile Leaders Need to Be Emotionally Intelligent 249 Social Awareness and Relationship Management 249 Positive Regard 250 Techniques for Improving Our Success with Agile Projects 251 Personal Action Plan: Success with Agile Projects 253 Epilogue 255 Appendixes AEmotional Tally Sheet 257 BAssessment for Emotional Self-Awareness and Self-Control 260 CStakeholder Management Tool 262 DEmotional Intelligence Movies and Scenes 265 EBooks on Emotional Intelligence 267 FEmotional Intelligence Assessment Instruments 269 Index 271