The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

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John Wiley and Sons, Jun 24, 2010 - Business & Economics - 272 pages
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Winner of the Shingo Prize for Excellence in QualityImprovement

-From the Shingo judges:

This work has an extremely widespread application as the tools,techniques, and methods described are at a level that achieves thegoals of Lean and operational excellence without tying them down toa specific industry or work stream. The book provides practicalknowledge for  lean champions, managers, and executivesdriving toward operational excellence enterprise-wide.  Thestory format, and the presentation of this material was excellent,and the avoidance of lean and operational excellence jargon givesthe book a wide appeal…it is a pleasure to read.

The Sequel to the Influential “Lean” BusinessNovel Andy & Me

The Remedy is a compelling a business fable that  shows how Lean quality improvement businesspractices—traditionally associated with manufacturing--candramatically improve the service areas of your business-includingdesign, engineering, sales, marketing and all processes inbetween. 

Written by Pascal Dennis, a leading Lean consultant, the storyfollows Tom Pappas and Rachel Armstrong, senior leaders at adesperate automotive company as they try to implement a Leanmanagement system across an entire platform, the Chloe, abreakthrough "green" car. The future of the company is at stake.Can Tom and Rachel, supported by Andy Saito, a retired, reclusiveToyota executive, regain the trust and respect of the customer? Cana venerable but dying company implement Lean practices to everypart of their business and learn a new, more effective way ofmanaging?

  • Shows you how to use the Lean quality improvement method to fixnot just a manufacturing system, but an entire company, includingmanagement, design, marketing, and supply chain
  • Written by Pascal Dennis, author of four books on Leanpractices and winner of the coveted Shingo Prize for outstandingresearch contributing to operational excellence
  • Originally developed by Toyota, the Lean approach to qualityimprovement has gained a worldwide following and helped turn aroundenumerable struggling businesses
 

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Contents

Motor City Sadness
1
Lotus Land
19
Contents
37
How Will We Change Their Thinking?
67
Focus and AlignmentWhen Youre a Jet
85
Cluing into Chloe
103
A Trip to Boston to Dispel the Fog
121
MarketingLeaning Out the Mad Men
137
Design and EngineeringMaking Knowledge Flow
157
Nick Papas Falls into the Abyss
173
My Beautiful MindLeaning Out
187
Dealers Spielers and Concealers
205
Scylla and Charybdis
225
Be My Phenomena
235
Glossary
247
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About the author (2010)

Pascal Dennis is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota's best plants, and has worked with leading Toyota senseis in North America and Japan.

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