The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire OrganizationWinner of the Shingo Prize for Excellence in Quality Improvement -From the Shingo judges: This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal...it is a pleasure to read. The Sequel to the Influential “Lean” Business Novel Andy & Me The Remedy is a compelling a business fable that shows how Lean quality improvement business practices—traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?
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Contents
1 | |
Lotus Land | 19 |
Contents | 37 |
How Will We Change Their Thinking? | 67 |
Focus and AlignmentWhen Youre a Jet | 85 |
Cluing into Chloe | 103 |
A Trip to Boston to Dispel the Fog | 121 |
MarketingLeaning Out the Mad Men | 137 |
Design and EngineeringMaking Knowledge Flow | 157 |
Nick Papas Falls into the Abyss | 173 |
My Beautiful MindLeaning Out | 187 |
Dealers Spielers and Concealers | 205 |
Scylla and Charybdis | 225 |
Be My Phenomena | 235 |
Glossary | 247 |
Other editions - View all
The Remedy: Bringing Lean Thinking Out of the Factory to Transform the ... Pascal Dennis No preview available - 2010 |
The Remedy: Bringing Lean Thinking Out of the Factory to Transform the ... Pascal Dennis No preview available - 2010 |