Managing Channels of Distribution: The Marketing Executive's Complete Guide

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AMACOM, Jan 6, 1998 - Business & Economics - 288 pages
"Channels of distribution is one of the hottest areas in marketing and sales today. And no one understands the subject better than Ken Rolnicki! Managing Channels of Distribution supplies a much-needed source of knowledge and expertise that professionals can rely on. Based on case studies and real-life experience, the book explains the complexities of managing multiple channels -- distributors, dealers, manufacturer’s reps, VARs, private labels, brokers, wholesalers, retailers, and all the rest. In the process, Rolnicki explores both macro and micro business influences that affect channel effectiveness. Special attention is paid to the frustrating areas of channel power and conflict, the dangerous issue of legalities, and the most critical topic of all -- the channel design sequence."
 

Contents

Guidelines for a Great Channel Partnership
Effective Channel Communications Mechanisms
Five Channel Management Mechanisms
Changing Channels
How to Deal With Channel Conflict
Chapter 11
Sales and Product Training
How Much Training Is Needed?

Chapter 3
Competitive Analysis and Strategy
Discovering Customer Satisfaction Requirements
Composing Your Wish List
Is Bigger Always Best?
Business
Preparing a Business Policy Statement
Proceeding With the Channel Design Sequence
Legalities
How to Communicate Legally
Watch Your Legalities
Chapter 13
Situationally Adaptive Channels
Appendix A Channel of Distribution Words of Wisdom Glossary
Index
Copyright

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About the author (1998)

KENNETH ROLNICKI (Chicago, IL) is president of On Line Computers, a computer reseller. He has over 30 years of channel management experience, and nine years of experience as a seminar leader, teacher, and consultant.

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