Resilient Health Care, Volume 3: Reconciling Work-as-Imagined and Work-as-Done

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Jeffrey Braithwaite, Robert L. Wears, Erik Hollnagel
CRC Press, Oct 3, 2016 - Business & Economics - 210 pages

This book is the 3rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients. This volume continues the lines of thought in the first two books. Where the first volume provided the rationale and basic concepts of RHC and the second teased out the everyday clinical activities which adjust and vary to create safe care, this book will look more closely at the connections between the sharp and blunt ends. Doing so will break new ground, since the systematic study in patient safety to date with few exceptions has been limited.


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Why Do Our Expectations of How Work Should Be Done
Problems and Issues
The Potential Downside of Lean
Is System Resilience Maintained at the Expense of Individual
Challenges in Implementing Resilient Health Care
Resilience WorkasDone in Everyday Clinical Work
Repertoires and System Features
Fitting a Square Peg in
Methods and Solutions
Modelling Resilience and Researching the Gap between Work
Closing the Gap between WorkasImagined
Oxymoron or Innovation?

Understanding Resilient Clinical Practices in Emergency
From Extraordinary to Ordinary

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