Cultural Intelligence: Surviving and Thriving in the Global VillageThe keys to adapting to—and succeeding in—any culture: “Highly recommended reading for business people.” —Library Journal In today’s global economy, the ability to interact effectively across cultures is a fundamental job requirement for just about everyone. But it’s impossible to learn the customs and traits of every single culture. David Thomas and Kerr Inkson present a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. You’ll learn to discard your own culturally based assumptions and pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. The authors show how to apply cultural intelligence in a series of specific situations: making decisions; communicating, negotiating, and resolving conflicts; leading and motivating others; and designing, managing, and contributing to multicultural groups and teams. This extensively revised third edition has been updated with new stories showing cultural intelligence in action. Thomas and Inkson have broadened the focus beyond business to include organizations of all kinds—nonprofits, governments, educational institutions, and more. And they include a reliable and valid measure of cultural intelligence based on a decade of research by an international team of scholars. |
Contents
Cultural Knowledge | |
Mindfulness and CrossCultural Skills | |
Making Decisions across Cultures | |
Communicating and Negotiating across Cultures | |
Motivating and Leading across Cultures | |
Working with Multicultural Groups and Teams | |
Developing Cultural Intelligence in an Interconnected World | |
The Essentials of Cultural Intelligence | |
Bibliography | |
About the Authors | |
Other editions - View all
Common terms and phrases
adapt American Asian Barbara becoming culturally intelligent behavior Berrett-Koehler Carlos Ghosn Chapter Chinese collectivism collectivist collectivist cultures communication context countries cross-cultural communication cross-cultural skills cultural background cultural cruise control cultural diversity culturally different culturally intelligent leader customs decision makers developing cultural intelligence different cultures dimensions effective emotional intelligence employees English environment ethical example expatriate expectations experience feel followers Gender Egalitarianism global goals groupthink ideas important individualism and collectivism influence Ingrid intelligence quotient intercultural interpersonal involved Japan Japanese Kenichi knowledge language leadership lives Malaysia mental programming motivation multicultural multicultural groups national culture negotiation nonverbal communication one’s organizational organizations overseas performance power distance practice mindfulness problem process losses Rakuten rational Ravlin relationships repertoire rewards Safiyah Santoso scripts SFCQ social social loafing society stereotypes task Technica Thomas Thousand Oaks understand values Vijay virtual teams Western Zealand