Resilient Health Care, Volume 3: Reconciling Work-as-Imagined and Work-as-Done

Front Cover
Jeffrey Braithwaite, Robert L. Wears, Erik Hollnagel
CRC Press, Oct 3, 2016 - Business & Economics - 210 pages

This book is the 3rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients. This volume continues the lines of thought in the first two books. Where the first volume provided the rationale and basic concepts of RHC and the second teased out the everyday clinical activities which adjust and vary to create safe care, this book will look more closely at the connections between the sharp and blunt ends. Doing so will break new ground, since the systematic study in patient safety to date with few exceptions has been limited.


What people are saying - Write a review

We haven't found any reviews in the usual places.


Problems and Issues
Methods and Solutions

Other editions - View all

Common terms and phrases

About the author (2016)

Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FAIM, FCHSM,

FFPHRCP (UK), FAcSS (UK), is foundation director, Australian Institute

of Health Innovation; director, Centre for Healthcare Resilience and

Implementation Science; and professor of health systems research, Faculty

of Medicine and Health Sciences, Macquarie University, Australia. His

research examines the changing nature of health systems, attracting funding

of more than AU$85 million (€54 million, £42 million). He has contributed

over 600 total publications and presented at international and national

conferences on more than 800 occasions, including 80 keynote addresses.

His research appears in journals such as the British Medical Journal, The Lancet,

Social Science and Medicine, BMJ Quality and Safety and the International Journal

of Quality in Health Care. He has received numerous national and international

awards for his teaching and research. Further details are available at

his Wikipedia entry: He

blogs at

Robert L. Wears, MD, PhD, MS, is an emergency physician, professor of

emergency medicine at the University of Florida and visiting professor in

the Clinical Safety Research Unit at Imperial College London. His further

training includes a master’s degree in computer science, a 1-year research

sabbatical focused on psychology and human factors in safety at the Imperial

College, followed by a PhD in industrial safety from Mines ParisTech (Ecole

Nationale Supérieure des Mines de Paris). He serves on the board of directors

of the Emergency Medicine Patient Safety Foundation, and multiple

editorial boards, including Annals of Emergency Medicine, Human Factors and

Ergonomics, Journal of Patient Safety and International Journal of Risk and Safety

in Medicine. Wears has co-edited three books, Patient Safety in Emergency

Medicine, Resilient Health Care and The Resilience of Everyday Clinical Work, and

he is working on two more. His research interests include technical work

studies, resilience engineering and patient safety as a social movement.

His research papers and commentaries have appeared in JAMA, Annals of

Emergency Medicine, Safety Science, BMJ Quality and Safety, Cognition Technology

and Work, Applied Ergonomics and Reliability Engineering and Safety Science.

Erik Hollnagel, MSc, PhD, is a professor at the Institute of Regional Health

Research, University of Southern Denmark, chief consultant at the Centre

for Quality, Region of Southern Denmark, visiting professor at the Centre for

Healthcare Resilience and Implementation Science, Macquarie University,

Australia, and professor emeritus at the Department of Computer Science,

University of Linköping, Sweden. He has through his career worked at

xii Editors universities, research centres and industries in several countries and with

problems from many domains including nuclear power generation, aerospace

and aviation, software engineering, land-based traffic and health care.

His professional interests include industrial safety, resilience engineering,

patient safety, accident investigation and modelling large-scale sociotechnical

systems. He has published widely and is the author or editor of 22 books,

including five books on resilience engineering, as well as a large number of

papers and book chapters. The latest titles, from Ashgate, are Safety-I and

Safety-II: The Past and Future of Safety Management, Resilient Health Care, The

Resilience of Everyday Clinical Work, FRAM – The Functional Resonance Analysis

Method and Resilience Engineering in Practice: A Guidebook. Hollnagel also

coordinates the Resilient Health Care Net (http://www.resilienthealthcare.

net) and the FRAMily (

Bibliographic information