Organizational BehaviorRobbins/Judge provide the research you want in the language your students understand; accompanied with the best selling self-assessment software, SAL. Some topics include management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills. |
From inside the book
Results 1-3 of 55
Page 260
... expect their flight attendants , for instance , to be cheerful ; we expect funeral directors to be sad ; and we expect doctors to be emotionally neutral . But really , emotional labor is relevant to almost every job . Your man- agers expect ...
... expect their flight attendants , for instance , to be cheerful ; we expect funeral directors to be sad ; and we expect doctors to be emotionally neutral . But really , emotional labor is relevant to almost every job . Your man- agers expect ...
Page 273
... expect them to take abuse and refrain from defending themselves . That's wrong . As the philosopher Jean Paul Sartre wrote , we have a responsibility to be authentic - true to ourselves - and within rea- sonable limits organizations ...
... expect them to take abuse and refrain from defending themselves . That's wrong . As the philosopher Jean Paul Sartre wrote , we have a responsibility to be authentic - true to ourselves - and within rea- sonable limits organizations ...
Page 311
... expect satisfaction to be greater among employees whose job minimizes interaction with individuals who are lower in status than themselves . The group size - satisfaction relationship is what one would intuitively expect : Larger groups ...
... expect satisfaction to be greater among employees whose job minimizes interaction with individuals who are lower in status than themselves . The group size - satisfaction relationship is what one would intuitively expect : Larger groups ...
Contents
What Is Organizational Behavior? | 2 |
Management Functions 6 Management Roles 6 Management | 10 |
There Are Few Absolutes in OB | 16 |
80 other sections not shown
Other editions - View all
Common terms and phrases
ability Academy of Management Applied Psychology assessment attitudes chapter characteristics charismatic communication conflict create creative decision develop diversity effective Emotional Intelligence emotions employee's employees environment ethical evaluation evidence example Exhibit factors feedback formal gender global goals groupthink Human identify important improve increase individuals influence instance interpersonal job characteristics model job satisfaction Journal of Applied Journal of Management leaders leadership learning Management Journal moods motivation negative negotiation organization organization's Organizational Behavior Organizational Citizenship Behavior organizational culture outcomes percent performance person political positive predict problems productivity programs reinforcement relationship response result Review rewards role says score self-efficacy situations skills social loafing Social Psychology stress structure task telecommuting tend tests theory tion traits transformational leadership turnover University values variables Wall Street Journal workers workforce workplace