Organizational Behavior

Front Cover
Pearson South Africa, 2009 - Business & Economics - 716 pages
5 Reviews
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Robbins/Judge provide the research you want in the language your students understand; accompanied with the best selling self-assessment software, SAL. Some topics include management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.

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great book helpul for work place dynamics

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Very interesting content

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Contents

Introduction
1
Contents in Brief
3
Global implications
9
54
19
Summary and implications for managers
22
Questions for review
41
The Individual
47
Power and Politics
51
Learning about yourself exercise Are you
263
Behavioural theories
294
Myth or Science? Preconceived notions
301
Global implications
302
Contemporary Issues in Leadership
321
Global vs S A Trends
322
PointCounterpoint Keep leaders on a short
339
Conflict and Negotiation
374

4
71
International OB What about other types
84
Values
90
Questions for critical thinking
135
Global vs S A Trends
144
Selfefficacy theory
152
Myth or Science? Entrepreneurs are a breed
156
Employee involvement
168
now?
171
Leadership
179
International OB A global personality 99
184
Emotions and Moods
192
Emotional labour
199
Customer service
206
Foundations of Group Behaviour
215
behaviour
217
The Group
218
Cohesiveness
228
Questions for critical thinking
235
Learning about yourself exercise Assess
241
SelfAssessment Library Do I trust others? 223
242
The Organisation System
400
The simple structure
406
Myth or Science? Bureaucracy is dead
414
Organisational Culture
422
International OB South Africa as
423
Spirituality and organisational culture
438
Case incident 2 The importance
444
Global vs S A Trends
451
Questions for review
470
Organisational Dynamics
479
Foundations of Organisation Structure
484
143
502
Perception and Individual Decision Making 117
515
From Concepts to Applications 168
516
Appendices Glossary and Index
521
Human Resource Policies and Practices 449
524
Chain of command
535
Frequently used shortcuts in judgeing
543
485
553
233
554
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