Accessible Tourism: Concepts and Issues

Front Cover
Dimitrios Buhalis, Simon Darcy
Channel View Publications, 2011 - Business & Economics - 316 pages
Inclusion, disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing.

"As one would expect from two scholars at the height of their academic abilities, Dimitrios Buhalis and Simon Darcy have delivered a timely and much needed contribution to the under-served area of accessible tourism. Harnessing the best conceptual developments on the topic, Accessible Tourism is a scholarly yet hugely readable collection and readily communicates the various contributors' passion for and command of their subject. This collection is a must have text for anyone engaged in the theory, practice and policy of accessible tourism and will be essential reading on undergraduate and postgraduate courses across a range of disciplines and fields. I cannot speak highly enough of this endeavour and I'm sure it will take accessible tourism and universal design debates into the mainstream of academic enquiry and industry practice." Professor Nigel Morgan, The Welsh Centre for Tourism Research, University of Wales Institute, Cardiff, Wales
 

Contents

vi
1
Towards a Definition
10
Conceptualising Disability
21
Disability Legislation and Empowerment of Tourists with
62
Representation
77
Access Embodiment and Accommodation
83
An Explanation of Their Lived Experiences
91
Tourism in the Leisure Lives of People with Disability
98
Seeking an Experience Not Just
174
Ageing Travel Market and Accessibility Requirements
191
Contents ix
201
Developing a Business Case for Accessible Tourism
241
21
258
Stakeholder Analysis of Accessible Tourism
260
26
273
Web Design Assistive Technologies and Accessible Tourism
274

Contents vii
99
Womens Naratives
123
Encounters of Disabled Customers on the Tourism Stage
139
An Exploratory Study
149
Demographic Drivers of Change in Tourism and
160
Technology Platforms and Challenges
287
Understanding the Market
289
Conclusion
297
Contents Xi
300
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About the author (2011)

Dimitrios Buhalis is an innovative tourism and hospitality researcher, teacher and adviser who conceptualises technology-enabled strategic management and marketing solutions on a global scale. He is Established Chair in Tourism and Deputy Director of the International Centre for Tourism and Hospitality Research (ICTHR) at the School of Services Management, Bournemouth University and Professorial Observer at the Bournemouth University Senate.
Simon Darcy is an experienced mixed methods researcher, lecturer and adviser who seeks to bring about strategic organisational change for diversity groups. His expertise in environmental planning, access auditing and operational planning has been used across the events, sport and tourism sectors to effect change for inclusive customer and employee practices. He is an Associate Professor and Research Director in the Faculty of Business's School of Leisure, Sport and Tourism where he is a core member of the Cosmopolitan Civil Societies research strength.

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