Cultural Intelligence: Surviving and Thriving in the Global Village

Front Cover
Berrett-Koehler Publishers, Mar 20, 2017 - Business & Economics - 216 pages
Succeed in Any Culture, in Every Situation

In today's global economy, the ability to interact effectively across cultures is a fundamental job requirement for just about everyone. But it's impossible to learn the customs and traits of every single culture. David Thomas and Kerr Inkson present a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. You'll learn to discard your own culturally based assumptions and pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. The authors show how to apply cultural intelligence in a series of specific situations: making decisions; communicating, negotiating, and resolving conflicts; leading and motivating others; and designing, managing, and contributing to multicultural groups and teams.

This extensively revised third edition has been updated with new stories showing cultural intelligence in action. Thomas and Inkson have broadened the focus beyond business to include organizations of all kinds—nonprofits, governments, educational institutions, and more. And they include a reliable and valid measure of cultural intelligence based on a decade of research by an international team of scholars.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

1 Living and Working in the Global Village
1
2 Cultural Knowledge
18
3 Mindfulness and CrossCultural Skills
40
4 Making Decisions across Cultures
58
5 Communicating and Negotiating across Cultures
76
6 Motivating and Leading across Cultures
98
7 Working with Multicultural Groups and Teams
117
8 Developing Cultural Intelligence in an Interconnected World
136
The Essentials of Cultural Intelligence
159
Short Form Cultural Intelligence Assessment SFCQ
165
Notes
169
Bibliography
177
Index
187
About the Authors
197
Copyright

Other editions - View all

Common terms and phrases

About the author (2017)

David C. Thomas is the Beedie Professor of International Management at Simon Fraser University, Vancouver, Canada.

Kerr Inkson is an emeritus professor and research advisor at the University of Auckland Business School in New Zealand.