Now is Too Late: Survival in an Era of Instant News-- The new world of instant access, instant news, and -- for some -- instant failure. Avoid the curse of Andersen, Enron, Ford, Firestone, and Exxon. -- You are always a target -- even if you are completely blameless -- and what you must do to defend yourself. -- How to communicate directly with your stakeholders to tell your story -- and helping them to believe you. Whoever you are, whatever institution or corporation you represent, your reputation can be destroyed overnight. Feeding frenzies like Enron/Andersen and Firestone/Ford point to a new "post-media" world where traditional crisis management is no longer enough: where attacks can come from anywhere; and your key constituents expect direct, straight answers, without traditional journalistic intermediaries. In Now is Too Late, Gerald R. Baron shows executives and PR professionals precisely how the rules have changed: why public discourse has turned so ugly; why you're probably wearing the black hat, whether you have done anything wrong or not; and why the globalization movement makes you an even juicier target. Next, he offers a complete roadmap for defending yourself -- beginning with effective actions you must take now, before you're under attack. Discover how to build reputation equity in today's new environment; how to survive the maelstrom through clear thinking and clear strategy; and how to recover your reputation in the days, weeks, and months that follow a PR crisis. |
Contents
DISCOVERING THE NEW WORLD OF INSTANT NEWS | 1 |
INFORMATION RESPONSE | 8 |
A NONINSTANT NEWS RESPONSE | 11 |
NO GOLDEN HOUR RESPONSE | 12 |
INADEQUATE INTERNAL COMMUNICATION | 13 |
ANTIQUATED INFORMATION DISTRIBUTION | 14 |
SCRATCHPAD METHOD OF DATABASE DEVELOPMENT | 15 |
HANDCUFFED WITHOUT EMAIL | 16 |
RECOGNIZING THE DRAMATICALLY CHANGED NATURE OF NEWS AND PUBLIC INFORMATION WHAT IS THE ORGANIZATIONS GO... | 172 |
WHAT GROUPS OR AUDIENCES WILL RECEIVE PRIORITY IN COMMUNICATION? | 173 |
WILL THE ORGANIZATION BE REACTIVE OR PROACTIVE IN THE DISTRIBUTION OR PUBLISHING OF INFORMATION? | 174 |
HOW WILL WE DETERMINE WHETHER A CRISIS EXISTS AND WHAT LEVEL OF RESPONSE IS REQUIRED? | 178 |
TO WHAT LENGTH IS THE ORGANIZATION WILLING TO GO TO PROTECT ITS CREDIBILITY? | 179 |
PEOPLE | 182 |
PLATFORM | 188 |
ENDNOTES | 195 |
SEPARATE WEB TEAM TO UPDATE SITE | 17 |
BEHIND THE CURVE ON MEDIA RESPONSE | 18 |
THE MEDIA FIRST MISTAKE | 19 |
THE APPROVAL PROCESS SLOWDOWN | 21 |
NO INQUIRY AND RESPONSE TRACKING | 22 |
NO WAY TO EASILY UPDATE NEW REPORTERS | 23 |
A NEW APPROACH NEEDED | 24 |
TOWARD A POSTMEDIA WORLD | 27 |
TRADITIONAL MEDIA ANO THE GLOBAL EXPERIENCE | 29 |
USE OF THE INTERNET ON SEPTEMBER 1 1 | 30 |
THE PERSONALIZATION OF MEDIA | 34 |
A MULTITUDE OF BROADCASTERS ANO PUBLISHERS | 38 |
ENDNOTES | 41 |
THE NEW AUDIENCE | 43 |
RELEVANCE AND DEMAND | 46 |
NSTANT NEWS CASE STUDIES | 51 |
THE ROLE OF THE INTERNET IN CHANGING EXPECTATIONS | 54 |
CHARACTERISTICS OF THE NEW AUDIENCE | 56 |
CREDIBILITY | 57 |
PRIORITY ON COMMUNICATION | 58 |
PERSONALIZED | 60 |
THE NEWS AT MY HIP | 61 |
ENDNOTES | 62 |
HOW NEWS IS CHANGING | 63 |
UNDERSTANDING THE NEWS BUSINESS | 67 |
SPEED | 69 |
DEPTH | 71 |
CREDIBILITY | 72 |
INFOTAINMENT | 75 |
THE END OF THE NEWS EXECUTIVE | 76 |
THE PRIMETIME NEWS MAGAZINE | 77 |
THE BLACK HATS AND WHITE HATS | 79 |
ENDNOTES | 86 |
WHEN OPPONENTS GRAB THE MICROPHONE | 87 |
NOW IS TOO LATE | 88 |
A TIME OF CYNICISM | 89 |
MEDIA INFOTAINMENT | 92 |
ACTIVISTS ANO OTHER OPPONENTS | 94 |
TRUE BELIEVERS | 104 |
NOW THEY HAVE THE MICROPHONE | 108 |
A PLATFORM FOR ATTACKING CREDIBILITY | 110 |
BUILDING AUDIENCES | 112 |
USING THE NET TO NETWORK | 113 |
WHEN THE POLITICIANS GET INVOLVED | 114 |
ENDNOTES | 117 |
HOW THE RULES HAVE CHANGED | 119 |
ENDNOTES | 136 |
COMMUNICATION STRATEGIES FOR THE INSTANT NEWS WORLD | 137 |
WHOM DO WE NEED TO TALK TO? | 141 |
WHAT YOU DO IS MORE IMPORTANT THAN WHAT YOU SAY | 147 |
ACCEPT RESPONSIBILITY | 148 |
BE STRAIGHTFORWARD ABOUT WHAT YOU KNOW AND DONT KNOW | 149 |
WHAT MESSAGE DO WE NEED TO CONVEY? | 152 |
WHAT DO WE NEED TO HEAR FROM THEM? | 154 |
WHO NEEDS TO DELIVER THE MESSAGE? | 158 |
HOW SHOULD WE COMMUNICATE? | 160 |
ENDNOTES | 163 |
PREPARING THE ORGANIZATION AND TEAM | 165 |
POLICIES | 168 |
OF COMMUNICATION TO THE EXISTENCE AND MISSION OF THE ORGANIZATION? | 169 |
WHAT DOES A SUCCESSFUL COMMUNICATION RESPONSE LOOK LIKE? | 170 |
DOES THE ORGANIZATION CONSIDER IT IMPORTANT TO COMMUNICATE INFORMATION OF HIGH PUBLIC INTEREST? | 171 |
THE ROLE OF TECHNOLOGY | 197 |
INFORMATION DEVELOPMENT | 202 |
INFORMATION DISTRIBUTION | 205 |
INTERACTIVITY ANO RESPONSE | 207 |
INQUIRY MANAGEMENT | 210 |
WEB SITE CONTROL | 212 |
GROUP COMMUNICATION | 216 |
INTERNAL COMMUNICATION | 217 |
USER ACCESS | 219 |
CRISIS PREPARATION WHAT TO DO BEFORE IT HAPPENS | 223 |
ITS ALL ABOUT RELATIONSHIPS | 226 |
BUILDING REPUTATION EQUITY | 230 |
FLYING UNDER THE RADAR | 232 |
GOAL SETTING | 233 |
STRATEGIC RELATIONSHIP DEVELOPMENT | 235 |
REPORTER RELATIONSHIP DEVELOPMENT | 239 |
RESPONDING TO MINOR EVENTS | 241 |
USE OF TECHNOLOGY | 243 |
REPUTATION EQUITY SUMMARY | 245 |
ENDNOTES | 246 |
CRISIS MANAGEMENT WHAT TO DO WHILE IT IS HAPPENING | 247 |
NOTIFICATION | 248 |
GOLDEN HOUR | 251 |
THE REFINERY INCIDENT EVOLVES | 252 |
ORGANIZATION AND PERSONALITIES | 253 |
PRIORITIZATION | 257 |
BROADENING THE CLINICS MESSAGE | 259 |
INQUIRY MANAGEMENT | 261 |
RUMOR MANAGEMENT | 264 |
NEGATIVE REPORTING | 267 |
AHEAD OF THE CURVE | 272 |
REPUTATION RECOVERY WHAT TO DO AFTER IT HAPPENS | 275 |
GETTING OUT OF THE BUNKER | 276 |
MEASURING THE DAMAGE | 278 |
KEEPING VISIBLE AND VOCAL | 279 |
RESTORING CREDIBILITY | 281 |
REPLACING OR RECOLORING THE HATS | 283 |
BORROWING CREDIBILITY | 292 |
RETURNING TO NORMALCY | 293 |
ENDNOTES | 295 |
A GLIMPSE INTO THE FUTURE | 297 |
MEDIA SPLINTERING | 298 |
THE UBIQUITOUS INTERNET | 299 |
WIRELESS CONNECTIVITY | 300 |
REPLICATION OF EXPERIENCE | 301 |
EVERYONE IS A WRITER PROOUCER PUBLISHER ANO BROADCASTER | 302 |
WHAT IT MEANS FOR TOMORROWS COMMUNICATORS | 303 |
THINKING LIKE A BROADCASTER | 304 |
PERSONAL AND DIRECT | 305 |
NEWSMAKERS AS BROADCASTERS | 306 |
CONTENT AND STYLE CHANGES | 308 |
THINK LOCAL ACT GLOBAL | 310 |
AUDIENCE CONTROL | 312 |
A WORLD OF MANY VOICES | 313 |
BEING A CREDIBLE SOURCE | 314 |
INFORMATION POINTERS | 316 |
TRUTH FILTERS | 318 |
TELL THE TRUTH | 320 |
ENDNOTES | 321 |
| 323 | |

