Strategic Management for Public and Nonprofit OrganizationsAlan W. Steiss The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality function deployment, process mapping, gap analysis, and activity based costing. With helpful references to secondary sources and a comprehensive glossary, this text will benefit public administrators, financial managers, public planners, investment managers, policy analysts, and public policy specialists, and upper-level undergraduate and graduate students in these disciplines. |
Contents
Strategic Management | 1 |
Organizational Decision Making The Framework for Strategic Management | 21 |
Strategic Planning Mission Vision Goals and Objectives | 49 |
Strategic Planning SWOT Analysis Strategies Policies and Implementation | 73 |
Productivity and Quality Improvement | 99 |
Resource Management Process Reengineering | 135 |
Resource Management Cost Analysis | 183 |
Resource Management Budgeting | 217 |
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Common terms and phrases
accounting achieve action activities Activity-based costing Administration Alan Walter allocation alternative analysis application approach appropriate assessment balanced scorecard basic basis benefits budget communication components cost-benefit analysis critical database decision decision-making defined determine diagram edited effective efficiency effort employees established evaluation example expenditures external factors fiscal focus formulation functions funds future goals and objectives groups hoshin kanri identified impact implementation important improvement incremental indirect costs information management system initial innovation inputs internal involves managerial accounting methods mission needs OLAP operations organization's organizational output overall performance measures personnel policies problem procedures process reengineering public and nonprofit responsibility center risk sector situation six sigma solution specific standards strategic management strategic objectives strategic planning structure SWOT analysis targets tasks techniques total quality management units users variables