Uncommon Service: How to Win by Putting Customers at the Core of Your BusinessOffers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems. |
Contents
Chapter | 13 |
Chapter 2 | 55 |
Chapter 3 | 87 |
Chapter 4 | 119 |
Chapter 5 | 145 |
Getting Bigger | 187 |
Conclusion | 223 |
About the Authors | 245 |
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Common terms and phrases
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