The Study Guide for the HR Knowledge Exams: CKE, CHRP, CHRL Exam prep, Human ResourcesTHE Study Guide for the CHRP and CHRL exams in Ontario! With 20 years of HR exam-prep experience, we have helped over 20,000 HR Professionals get certified. We are Canada’s original supplier of HR study guides specifically designed for the Ontario HR Certification Exams. Our Study Guide has been reviewed and approved by numerous, recognized, Ontario institutions. |
Contents
19 | |
28 | |
35 | |
42 | |
PROFESSIONAL PRACTICE | 77 |
Managing Client Relationships | 106 |
WORKER ENGAGEMENT | 119 |
WORKFORCE PLANNING AND TALENT MANAGEMENT | 147 |
LABOUR AND EMPLOYEE RELATIONS | 207 |
TOTAL REWARDS | 257 |
LEARNING AND DEVELOPMENT | 299 |
OCCUPATIONAL HEALTH SAFETY AND WELLNESS | 335 |
HUMAN RESOURCES METRICS | 383 |
SELF ANSWER KEY | 471 |
KNOWLEDGE EXAM SAMPLE QUESTIONS 479 | 547 |
Common terms and phrases
360-degree feedback ability activities analysis Answer applicant Appreciative Inquiry assessment balanced scorecard bargaining behaviour benefits Canada Canada Labour Code Canadian career CHRP collective agreement compensation competencies corporate costs create defined designed determine dispute effective employee’s employees Employment Equity employment relationship ensure environment environmental scanning evaluation exam example external factors feedback functions goals hiring HR professionals human capital Human Resource Management identify impact implementation important improve increase individual internal interview involves issues job analysis knowledge learning legislation measures methods metrics options organization organization’s organizational pay equity payroll performance appraisal PEST Analysis policies position practices productivity programs questions recruitment responsibility role salary selection skills specific staffing strategy success supervisor tasks termination tests typically understand union wage WHMIS workers workforce workplace