The Handbook of Crisis Communication

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W. Timothy Coombs, Sherry J. Holladay
John Wiley & Sons, Jan 10, 2012 - Language Arts & Disciplines - 768 pages
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Written as a tool for both researchers and communication managers,the Handbook of Crisis Communication is a comprehensiveexamination of the latest research, methods, and criticalissues in crisis communication. 
  • Includes in-depth analyses of well-known case studies incrisis communication, from terrorist attacks to HurricaneKatrina
  • Explores the key emerging areas of new technology and globalcrisis communication
  • Provides a starting point for developing crisis communicationas a distinctive field research rather than as a sub-discipline ofpublic relations or corporate communication
 

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Contents

Crisis and Allied Fields
15
Crisis Communication and Its Allied Fields
54
Methodological Variety
91
A Case Analysis of the JetBlue Airways
115
Textual Analysis
141
Are They Practicing What We Are Preaching? An Investigation
159
Experimental
179
How Do Past Crises Affect Publics Perceptions of Current
205
Organizational Use of New Communication Technology
410
Global Crisis Communication
423
Framing a Response
449
Mattels 2007 Recall Crisis
467
Celebrating Expulsions? Crisis Communication in the Swedish
489
Theory Development
509
A Model for Reliability
550
An Exploration of Bolstering
568

Methodological Considerations
221
The Practice
243
Specific Applications
283
Educational Crisis Management Practices Tentatively Embrace
301
New Directions
319
Not Black
335
Public Relations and Reputation Management in a Crisis
359
Technology and Crisis Communication
379
Organizational and Media Use of Technology During Fraud Crises
396
Who Suffers? The Effect of Injured Party on Attributions
591
The Dialectics of Organizational Crisis Management
607
Understanding
635
Future Research Directions
675
What is a Public Relations Crisis? Refocusing Crisis Research
705
Pursuing EvidenceBased Crisis Communication
719
Subject Index
732
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About the author (2012)

W. Timothy Coombs is Professor at the Nicholson School of Communication at University of Central Florida, USA. He is the author of Code Red in the Boardroom (2006), and Today's Public Relations (2006).

Sherry J. Holladay is Professor at the Nicholson School of Communication at University of Central Florida, USA. She is the author of numerous articles related to corporate communication.

Together, they have co-authored It's Not Just PR (2007), PR Strategy and Application (2010) and Managing Corporate Social Responsibility: A Communication Approach (2011). All titles are published by Wiley-Blackwell.

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