The Handbook of Crisis Communication

Front Cover
W. Timothy Coombs, Sherry J. Holladay
John Wiley & Sons, Jan 10, 2012 - Language Arts & Disciplines - 768 pages
0 Reviews
Reviews aren't verified, but Google checks for and removes fake content when it's identified
Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. 
  • Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina
  • Explores the key emerging areas of new technology and global crisis communication
  • Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Selected pages

Contents

Crisis and Allied Fields
15
Crisis Communication and Its Allied Fields
54
Methodological Variety
91
A Case Analysis of the JetBlue Airways
115
Textual Analysis
141
Are They Practicing What We Are Preaching? An Investigation
159
Experimental
179
How Do Past Crises Affect Publics Perceptions of Current
205
Organizational Use of New Communication Technology
410
Global Crisis Communication
423
Framing a Response
449
Mattels 2007 Recall Crisis
467
Celebrating Expulsions? Crisis Communication in the Swedish
489
Theory Development
509
A Model for Reliability
550
An Exploration of Bolstering
568

Methodological Considerations
221
The Practice
243
Specific Applications
283
Educational Crisis Management Practices Tentatively Embrace
301
New Directions
319
Not Black
335
Public Relations and Reputation Management in a Crisis
359
Technology and Crisis Communication
379
Organizational and Media Use of Technology During Fraud Crises
396
Who Suffers? The Effect of Injured Party on Attributions
591
The Dialectics of Organizational Crisis Management
607
Understanding
635
Future Research Directions
675
What is a Public Relations Crisis? Refocusing Crisis Research
705
Pursuing EvidenceBased Crisis Communication
719
Subject Index
732
Copyright

Other editions - View all

The Handbook of Crisis Communication
W. Timothy Coombs,Sherry J. Holladay
Limited preview - 2011
The Handbook of Crisis Communication
W. Timothy Coombs,Sherry J. Holladay
No preview available - 2010

Common terms and phrases

adjusting information airline analysis apology Arla Foods attribution theory attributions Benoit British Petroleum Chosun Ilbo company’s contingency theory Coombs & Holladay crisis communication research crisis communication strategies crisis communication theory crisis history crisis management crisis planning crisis response strategies crisis situation crisis types cultural Customer Bill David Neeleman Denny’s Dervin disaster and/or crisis effect emergency employees event examined February 14 FEMA frame Hearit Heath human error Hurricane Katrina image restoration important incident issues management January 14 JetBlue Airways JetBlue’s Journal of Public Journal ofPublic Relations Katrina Lawrence Erlbaum Associates Mattel media reports messages munication ofPublic Relations Research organization organization’s organizational reputation percent personal communication post-crisis prior reputation product recall Public Relations Research Public Relations Review research questions Retrieved rhetorical risk SCCT scenario Sellnow South Korean spokespersons stakeholders technical error theoretical threat tion Ulmer Valentine’s Day variable victims Virginia Tech

About the author (2012)

W. Timothy Coombs is Professor at the Nicholson School of Communication at University of Central Florida, USA. He is the author of Code Red in the Boardroom (2006), and Today's Public Relations (2006).

Sherry J. Holladay is Professor at the Nicholson School of Communication at University of Central Florida, USA. She is the author of numerous articles related to corporate communication.

Together, they have co-authored It’s Not Just PR (2007), PR Strategy and Application (2010) and Managing Corporate Social Responsibility: A Communication Approach (2011). All titles are published by Wiley-Blackwell.

Bibliographic information

QR code for The Handbook of Crisis Communication
TitleThe Handbook of Crisis Communication
Volume 31 of Handbooks in Communication and Media
EditorsW. Timothy Coombs, Sherry J. Holladay
Editionillustrated, reprint
PublisherJohn Wiley & Sons, 2012
ISBN1444361902, 9781444361902
Length768 pages
Subjects › 

Language Arts & Disciplines / Communication Studies
Social Science / Media Studies
  
Export CitationBiBTeX EndNote RefMan