The Change Catalyst: Secrets to Successful and Sustainable Business Change

Front Cover
John Wiley & Sons, Jun 26, 2017 - Business & Economics - 424 pages
WINNER OF BUSINESS BOOK OF THE YEAR 2018 (The Business Book Awards)

"Essential reading for CEOs and leaders of change." - Martin Davis, CEO, Kames Capital

88% of change initiatives fail. The Change Catalyst provides you with the insight, tools and know-how you need to make sure your next change, strategy or M&A is the one in eight that succeeds.

Whether you're trying to change a process, a culture, a behaviour or an entire business, success demands complete clarity of what you are trying to achieve and why, followed by a clear plan to align your people to deliver. All change is about people, and one of the most important ingredients for successful change is the identification and appointment of a Change Catalyst. This is the person who can guide your organisation – its people and its processes – to the ultimate delivery of the outcomes your business needs.

The book takes you deep inside the culture and process of change to show you how to set yourself up for success in both the short and long term; identify your goal, clarify your vision, stay focused on the outcome and develop and deliver a do-able plan. It will also explain how to genuinely engage stakeholders at all levels in every stage of the process. Real-world case studies show you what a successful change initiative looks like on the ground, and the Change Toolbox offers a collection of proven tools and models to streamline planning and implementation. Clear, intelligent guidance cuts through the buzzwords to get down to business quickly, and a pragmatic, holistic approach helps you tackle strategy, culture, execution and more.

People don't like change; it rattles their cages and makes them uncomfortable – and emotion trumps logic every time. This book shows you how to pinpoint the emotional triggers, coax logic out of hiding and get everyone on board as you drive real, lasting change.

  • Learn why typical change initiatives are far more likely to fail than succeed.
  • Identify your Change Catalyst to strengthen both process and outcome.
  • Overcome cultural challenges and turn understanding into transformation.
  • Develop and implement a solid strategy for successful change.

Whether you want change at the team level or on a government scale, no initiative is immune from the perils of inertia, misguided focus, distracted leadership or muddled planning. Change is inevitable. Successful change isn't.

The Change Catalyst will tilt the odds on your favour and enable your next change initiative to be among the 12% that succeeds.

 

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Contents

Change is Inevitable
9
Why 88 of Change Initiatives Fail
29
Lack of Clarity Regarding What We are Trying
55
The Implications are not Fully Understood
71
Inertia
81
The Project is Set Up to Fail
85
Poor Communications and Disingenuous Stakeholder Engagement
89
We Forget that Emotions Trump Logic Every Time
93
Instigating Change in a Foreign Culture
193
Understanding Your Organisations Culture
207
Teaching People to Walk in the Rain
211
Getting Down to Business
225
Vision Mission and Other Buzzwords
227
Values Schmalues
243
What Does a Good Strategy Look Like?
251
Its the Delivery Stupid Execution is Everything
265

A Changeaverse Culture
103
The Leadership Doesnt Stay the Course
107
The Necessary Ingredients for Successful Change
113
A Change Catalyst to Drive Delivery
115
Clarity About What we are Trying to Achieve and Why
131
Detailed Understanding of the Implications of the Change
133
A Laserlike Focus on the Outcomes
139
A Change Process that Includes a Pause for Reflection
143
Clear Governance and Thorough Planning
147
Genuine Engagement with People at all Levels of the Organisation
153
Identification of the Emotional Triggers
163
A Strong Committed Aligned and Unwavering Leadership Team
167
A Changeready Culture
171
Culture Change
177
Cultural Intelligence
179
Where Are Your Walls? Organisation Design
271
Overcoming Complacency The Innovators Dilemma
279
What Does a Good Leader Look Like?
287
Building Extraordinary Leadership Teams
293
Your People
299
Case Studies
313
Transforming insurance
314
Real Estate Change Catalyst
321
The UKs newest unicorn
327
Unlocking the value of HR
335
Globalisation
345
The Change Toolbox
359
And Finally Tell em What You Told em
377
Index
385
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About the author (2017)

CAMPBELL MACPHERSON

Campbell has been helping business leaders clarify their strategy and instigate sustainable change for more than 30 years throughout the UK, Europe, Australia, USA, Asia and the Middle East.

He has a remarkable wealth of experience across a variety of industries and business disciplines.

He has been a board member, Strategy Director, HR Director, Marketing Director, eBusiness Head and internal change leader.

He is a strategic change adviser for many dozens of organisations via his consultancy Change & Strategy International Ltd (www.changeandstrategy.com).

His work has included advising the Abu Dhabi Investment Authority, Zurich Global Life, IFDS/State Street, International Personal Finance, Friends Life, Aviva, GoCompare, iPipeline, James Hay, Cofunds, Sesame, Misys, Openwork, Centaur Media, BP, Capital Radio, BBC, Telewest, AMP, American Express, Lazard and Andersen Consulting.

He also flew jets (poorly) in the RAAF.

He has a Physics degree from Melbourne University.

Campbell lives in Oxfordshire, UK and is married with two adult children. He divides his time between the UK, Australia and wherever his clients need him to be.

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