Speaking Frankly about Customer Relationship Management

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Corporate Relationship Group, 2014 - Business & Economics - 144 pages
Speaking Frankly About Customer Relationship Management is a timely manifesto for CRM collaboration. It proposes that CRM success comes from honest conversations about your business and people. It is a call to arms for everyone who wants to make customer relationship management business strategies and technology implementations a success. Drawn from over 20 years of experience as a business relationships consultant and technologist, JC compels us to direct our attention to open dialogue about our business relationships and the interactions that lead to trust and heartfelt service.
JC Quintana is an innovator and champion for workplace relationships. He has led hundreds of global efforts as a senior leader for some of the top CRM companies in the world.

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