Mindless: Why Smarter Machines are Making Dumber Humans
We live in the age of Computer Business Systems (CBSs) -- the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy.
Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.
What people are saying - Write a review
MINDLESS: Why Smarter Machines Are Making Dumber HumansUser Review - Kirkus
A dark, revealing view of computerized control and monitoring of the workplace.Head (Senior Fellow/Institute for Public Knowledge, New York Univ.; The New Ruthless Economy: Work and Power in the ... Read full review
Other editions - View all
academic achieve administration agents Allied Amazon American assembly line Atlantic automated Balanced Scorecard Battle Blankfein British Business Process Reengineering CBSs Chemnitz China Chinese civilian clients closed world components concierge Corporate Panoptics credit default swaps electronic email Emotion Regulation emotional labor employees factory Foxconn German global GMMC Goldman Sachs Gorbachev HEFCE Hochschild Hong Kong human resource management Ibid information systems information technology KPIs Levin Committee LLOYD BLANKFEIN London machine managerial manufacturing market maker mass production MBSs Microsoft Microsoft agents military million missile monitoring mortgage nuclear operations output Oxford percent Performance Management plant Reagan regime relying role SAGE Scheer Scientific Management sectors securities Senator senior service economy side skills Soviet strategy subprime system designers Taiwanese targets tasks theorists Timberwolf Uboats Union United University Wall Street Walmart warehouse whitecollar workers workforce workplace Yangtze River Delta York