Mindless: Why Smarter Machines are Making Dumber Humans

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Basic Books, Feb 11, 2014 - Technology & Engineering - 256 pages
We live in the age of Computer Business Systems (CBSs)—the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy.

Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.

 

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MINDLESS: Why Smarter Machines Are Making Dumber Humans

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A dark, revealing view of computerized control and monitoring of the workplace.Head (Senior Fellow/Institute for Public Knowledge, New York Univ.; The New Ruthless Economy: Work and Power in the ... Read full review

Contents

Toward a New Industrial State
Inside the Belly of the Beast
Walmart and Amazon
A Future for the Middle Class?
Managing the Human Resource
The Case of Goldman Sachs
Emotional Labor
The Military Half
The Nuclear Half
The Chinese Model
Any Way Out?
Notes
Acknowledgments
Index
Copyright

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