books.google.ca - "Getting to Yes" offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict--whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation...http://books.google.ca/books/about/Getting_to_Yes.html?id=sjH3emOkC1MC&utm_source=gb-gplus-shareGetting to Yes
