Operations and Supply Chain Management for the 21st Century

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Cengage Learning, Jan 29, 2009 - Business & Economics - 592 pages
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Boyer/Verma's breakthrough text meets today's student and instructor's needs and redefines the marketplace. Their text is briefer than most, taking all of the vital core concepts and building upon them with current and fresh examples. The authors understand the importance of striking a balance by creating a book that does an even better job at covering the core concepts while also providing customers with a new product that fully addresses and approaches this course area from today's teaching and learning perspectives and actual business practices. The three unifying themes throughout the book are Strategy, Global Supply Chain, and Service Operations. Strategy will serve as an overarching framework and will be used in each chapter to present students with an alternative approach to specific challenges. The authors uses examples from non-US companies and/or organizations in each chapter to incorporate Service Operations in the book. They also show that even some of the largest manufacturing companies today have extensive service activities such as customer support and product development. The Global Supply Chain theme will allow students to see how products move through different companies and countries with Boyer/Verma's use of real world examples throughout his text. In addition the robust Cnow course allows instructors and students to go beyond the printed text to get the most from this exciting operations management program.
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Review: Operations and Supply Chain Management for the 21st Century (with Printed Access Card)

User Review  - Nicole - Goodreads

Got to page 238 of 534. I was reading this text as a refresher before heading back to finish my degree. I had already taken the Intro to Supply Chain Management course once before. Easy to follow ... Read full review

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Contents

Operations and Supply Chain Strategy
1
Quality Management
27
New Product Development
67
Process Design and Analysis
102
Forecasting
144
Independent Demand Inventory
195
Dependent Demand Inventory
233
Project Management
279
Quality Improvement Methods
405
Lean Enterprise
447
Technology and Integrated Supply Management
476
Global Supply Chain and Service Integration
508
Appendix
535
References
537
Photo Credits
541
Index
543

Optimization and Simulation Modeling
324
Capacity Planning
363

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About the author (2009)

Boyer is Associate Professor of Operations Management at Michigan State University.

Rohit Verma is a Professor of Service Operations Management & Executive Director at the Center for Hospitality Research in the School of Hotel Administration at Cornell University. Prior to his current appointment, he was the George Eccles Professor of Management, David Eccles School of Business at the University of Utah. He has also taught MBA and executive development classes at DePaul University, Chicago; University of Sydney; Norwegian School of Logistics; Helsinki School of Economics; and Indian School of Business. His research interests include new product/service design, quality management and process improvement, supplier selection strategies, and operations/marketing interrelated issues. He has published over 50 articles in prestigious business journals such as California Management Review, Cornell Hospitality Quarterly, Decision Sciences, Journal of Operations Management, Journal of Product Innovation Management, Journal of Service Research, MIT Sloan Management Review, Production and Operations Management, and more. Verma has received several teaching and research awards, including the Skinner Award for Early Career Research Accomplishments from the Production and Operations Management Society; Sprit of Inquiry Award, the highest honor for scholarly activities within DePaul University; Teaching Innovation Award, DePaul University; and Doctoral Faculty Teaching Award, University of Utah. He serves as an Associate Editor of Journal of Operations Management, and Decision Sciences; Senior Editor of Production and Operations Management; and Editorial Board Member of Journal of Service Research, Quality Management Journal, Operations Management Research and Cornell Hospitality Quarterly.

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