Brilliant Manager: What the Best Managers Know, Do and Say

You're a manager. You know it sounds simple in theory, but it's far from simple in practice. You know that you don't just want to be average in your role. You want to be brilliant.

So what is it that brilliant managers know, do and say that makes them excel?

The good news is that most brilliant managers use a very similar set of core techniques. Techniques for handling people and situations in the right way, every time. This book will show you what they are, and how to use them to lift your performance to the next level.

Brilliant Manager is for you, the frontline manager - the person wedged between staff, customers, senior management, and others. It's the hard won experience of the best managers, distilled into the 'must know' essentials and set down as practical things you need to know, do and say.

Now it's your time to shine.