Airline Customer Service: Hearing Before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, Second Session, June 28, 2000 |
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24 hours air carriers air traffic control air travel aircraft Airline Customer Service airline industry airline's airport American Airlines Aviation better job cancellations CARTY Chairman check-in Committee concerns CONGRE CONGRESS THE LIBRARY Continental Airlines contracts of carriage Customer Service Commitment customer service plan Delta Air Lines Department of Transportation effort enforceable ESCARRA expect the airlines final report flight flying frequent flyer going GRESS THE LIBRARY hearing implementation improve customer service increase infrastructure Inspector General's interim report Internet issue JOHN MCCAIN legislation LIBRARY OF CONGRESS lines lowest fare available McCain MEAD Notify customers offering the lowest on-hold message pilot planes policies PREPARED STATEMENT problem reservation agents response runway Senator BURNS Senator CLELAND Senator KERRY Senator WYDEN sengers SLADE GORTON Statement of Senator sumer telephone reservation tell Thank things ticket tion traffic control system U.S. SENATOR weather
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Page 7 - ... [The prepared statement of Senator Gorton follows:] PREPARED STATEMENT OF HON. SLADE GORTON, US SENATOR FROM WASHINGTON...
Page 30 - ATA represents the major US passenger and cargo air carriers. Our members transport approximately 95 % of the passengers and goods transported by air on US flag airlines.
Page 43 - The local police have just reported a 125 per cent increase in drink driving cases during the first three months of this year, compared with the same period last year.
Page 30 - I am chairman of the board, president, and chief executive officer of the Xorthrop Corp.
Page 24 - The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings...
Page 1 - I want to thank you, Mr. Chairman, for holding this hearing on the findings of the so-called Enron Powers Report, or in Superbowl terminology, the Enron play-by-play book.
Page 16 - US airports, the number of flights experiencing taxi-out times of 1 hour or more decreased nearly 14 percent (from 10,433 to 9,010) during the first 4 months of 2001 as compared to 2000.
Page 42 - Airlines are also required to meet customers' essential needs during long onaircraft delays by making every reasonable effort to provide food, water, restroom facilities and access to medical treatment for passengers aboard an aircraft that is...
Page 58 - Disability (NCD) discloses that although things have improved since the Air Carrier Access Act was passed in 1986, people with disabilities continue to encounter frequent, significant violations of the statue and regulation.
Page 28 - The vast majority of these people do get where they want to go, when they want to go, and at a price that they are willing to pay.