The New Performance Challenge: Measuring Operations for World-class Competition

absorption costing accounting-based achieved action programs activities approach Boston University change performance measures concept consensus cost accounting system cost-based Customer satisfaction Direct cost reduction embracing change emphasis environment EPIC EPIC system evaluated example false alarms feedback Figure financial measures firms flow lines focus formance gaps and false goals Goldratt half-life implementation improvement area Integration with customers inventory Inventory turnover Japanese just-in-time lead left-hand scale levels of management long-run Machine efficiency management levels mance measures Manufacturing Futures manufacturing strategy material measurement problems measurement sys mix flexibility nonfinancial measures Northern Telecom NTI's objectives operations organization organizational overall overhead percent performance factors performance mea Performance Measurement Questionnaire performance measurement system Plant problems product introduction rankings response right-hand scale tegic throughput tion top quartile traditional ufacturing unit Vendor Vollmann Wang Wang Laboratories William Ross Ashby workers