Improving Performance: How to Manage the White Space in the Organization ChartStreamline the processes vital to optimum performance With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank. |
Contents
The Challenges Facing American Business | 1 |
Organization Process | 15 |
The Organization Level of Performance | 31 |
Copyright | |
12 other sections not shown
Common terms and phrases
Ace Copiers actions allocated analysis budget competitive advantage components contribution core processes cost cross-functional processes cross-functional team Development and Introduction effective ensure environment establish evaluation example feedback Figure formance functional goals ganization Goal Management Human Performance System identified impact implementation Improvement effort inputs interfaces Job Goals Job Model Job/Performer Level Levels of Performance linked mance manufacturing measurement system ment Nine Performance Variables order-filling process organiza Organization and Process organization chart Organization Goals Organization Level organization performance organization structure outputs percent performance appraisal performance improvement Performance Improvement Planning Performance Management Phase Ø Process Goals Process Improvement Projects Process Level Process Management Process Map Process Owner process performance process steps product ideas products and services questions reengineering Relationship Map requirements responsibilities role Role/Responsibility Matrix strategy systems view Three Levels tion top management understand white space