Improving Performance: How to Manage the White Space in the Organization Chart

Front Cover
Wiley, May 26, 1995 - Business & Economics - 256 pages
Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

From inside the book

Contents

The Challenges Facing American Business
1
Organization Process
15
The Organization Level of Performance
31
Copyright

12 other sections not shown

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