ROI for Technology Projects: Measuring and Delivering Value

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Butterworth-Heinemann, 2008 - Business & Economics - 343 pages
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This is the first book focusing on the ROI for technology investments written by a technology executive for technology decision makers with the support and guidance of the foremost authority in the discipline of Return on Investment. This book leverages the talents of both authors to provide a framework and methodology that can ensure greater success in mobilizing technology initiatives. There is no other book on the market that specifically addresses the critical need to prove ROI on resource intensive technology projects with a time-tested and industry leading methodology. To date, most ROI books have focused in the areas of human performance, training, marketing, and other human capital related disciplines.

With increased scrutiny of technology spending by the most complex organizations in the world, technology leaders need a 'tool kit' to help them prepare for hard-hitting discussions with their organization's CFO, president, CEO, or chairman about the return they should expect from critical technology projects. Rather than focusing top managers' attention on cutting, challenging, and controlling expenditures (as many C-level accountants prefer to do), this approach guides technology managers in providing executives with more comprehensive, balanced information that helps all involved make better business decisions. Along the way, it helps technology managers communicate more effectively with the financial decision makers in their organizations. The book also shows executives how partnering with IT leaders can help top management understand the return these technology projects can provide to the organization in increased human efficiency, automation of manual processes, unified organizational data, and other high-return results from complex and critical technology initiatives.

At the same time, executives and IT professionals need to have their projects measured with a balanced perspective. While the ROI itself is very important, it's also important to capture intangibles related to the project, as well as information about application and implementation of the project. Even earlier in the cycle, it's important to capture reaction to the technology and the extent to which individuals have learned the technology. Together, these data sets represent a balanced profile of success, with ROI at the pinnacle.

* Globally renowned ROI institute methodology applied to technology
* Unique author combination of a technology executive for technology decision makers and the foremost authority on ROI
* Source of basic research techniques, applications, experiences and resources available to expose the value of key technology initiatives

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Roulstone DB, Phillips JJ (2008) ROI for Technology Projects: Measuring and Delivering Value Butterworth-. Heinemann, Oxford, UK ...
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Focusing on the ROI for technology investments, this book provides a framework and methodology that can ensure greater success in mobilizing technology ...
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About the author (2008)

Brian Roulstone has served as Bisk Education's Chief Information Officer and Chief Technology Officer since 1998. During his tenure, he has transformed Bisk into one of the leading online education companies, which has driven explosive revenue growth. Prior to joining Bisk Education, Brian worked in Arthur Andersen's Business Consulting practice where his experience included remote learning technologies, system design and implementation, management consulting and business process improvement. His clients ranged from the Fortune 500 to technology start-ups. Brian received his Bachelor of Science in Management Information Systems from Florida State University and his Master of Business Administration from the University of Florida.

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.

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