Be Our Guest: Revised and Updated Edition
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
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Review: Be Our Guest: Perfecting the art of customer serviceUser Review - Christina Sanders - Goodreads
Thoroughly enjoyed reading Be Our Guest. Various nuggets that companies can use to gain a better understanding of how to truly "serve" your customers to keep them coming back. Read full review
Review: Be Our Guest: Perfecting the art of customer serviceUser Review - Elaine Bearden - Goodreads
suggested by cpl in ng - looks good Read full review