Listening: The Forgotten SkillA practical guide that teaches all the skills of active, effective listening. Focuses on the importance of listening in all on-the-job relationships. Brings together current information on communication and interaction that can improve social and family relations. |
Contents
WHAT IS LISTENING AND WHAT CAN IT DO | 1 |
SelfAwareness 5 Professional | 17 |
BARRIERS BETWEEN LISTENER AND SPEAKER | 37 |
Copyright | |
6 other sections not shown
Common terms and phrases
Abraham Maslow active listening attitude Awareness Check barriers become behave belief Bhagwan Shree Rajneesh boss co-workers communication critical Dave develop discussion Drama Triangle effective listening emotional level empathetic Empathic listening employee Eric Berne example Exercise experience facial expression felt filters forming rebuttals frustrated give Going Nowhere Cycle happened hear I-rational statement ideas important improve your listening influence interaction internal thought process Janet judgment keep label learned Level 1 listening listen at Level listen effectively listener's listening approach listening behavior Listening Check listening habits listening response listening skills listening style look manager Margie Margie's mind negative feelings never Someplace nonjudgmental nonverbal behavior nonverbal communication ourselves pay attention performance appraisal person positive feedback praise problem questions relationships rescuer result self-awareness self-concept situation socialization process solve someone speaker stop strokes summarize supervisor talker talking tell things tion understanding upset verbal words
References to this book
Facilitating Reflective Learning In Higher Education Brockbank, Anne,McGill, Ian No preview available - 2007 |
Promoting Mental, Emotional, and Social Health: A Whole School Approach Katherine Weare No preview available - 2000 |