Performance Dashboards: Measuring, Monitoring, and Managing Your Business

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John Wiley & Sons, Oct 27, 2005 - Business & Economics - 256 pages
Tips, techniques, and trends on how to use dashboard technology to optimize business performance

Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.

Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
 

Contents

Part II Performance Dashboards in Action
103
Part III Critical Success Factors Tips from the Trenches
179
Appendix Criteria for Evaluating Performance Dashboards
287
Glossary
293
Index
297
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Page 8 - In short, performance dashboards deliver the right information to the right users at the right time to optimize decisions, enhance efficiency, and accelerate bottom-line results.

About the author (2005)

WAYNE W. ECKERSON is the Director of Research and Services for The Data Warehousing Institute (TDWI), a worldwide association of business intelligence and data warehousing professionals that provides education, training, certification, and research. Eckerson has seventeen years of industry experience, most of which has been spent covering business intelligence issues and technologies. Eckerson is the author of many in-depths reports, a columnist for several business and technology magazines, and a noted speaker and consultant in the business intelligence industry. He can be reached at weckerson@tdwi.org.

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